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About Service Points

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About us

Supply Chain Advisor

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Eindhoven

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Full time

€3500.00

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What does a working day look like?

Take a look at the working life of one of our account managers and find out whether you can identify with the working life of a Service Points account manager.

Morning

I start my working day between 8:00 and 8:30 am, first opening my WhatsApp to check the messages from my customers. I ensure that all chats with customers are answered and then I process any problems or matters that need to be arranged for myself on a priority basis in ClickUp (Task management system of Service Points). In the meantime, I also immediately check Slack (communication system with Chinese partners) and answer the outstanding issues and forward the first questions and problems from the customers.

When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

At 9:30 I have a call with the team in which we discuss the plan for the day. After the start of the day, I will continue contact with both customers and Chinese partners to resolve all current and new problems. In between, I try to complete as many tasks as possible from my daily schedule. Because the Chinese partners are only active until 1:00 PM Dutch time, I ensure that as many problems as possible are resolved in the morning.

Afternoon

In the afternoon I am more focused on completing non-client related tasks from my to-do list. These are mainly tasks surrounding the milestones and any meetings that are planned. In the meantime, I still have the necessary contact with my customers to help and support them with their questions and problems. Depending on the crowds, I choose to exercise in the afternoon or else in the evening when I have a busy day planned. I can determine this myself based on the planned tasks and priorities.

When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

Evening

For the evening I made sure that my to-do list was completed and that the planning for the next day was ready so that I could start the next day well and efficiently. I only have to respond to messages from customers in the evening. This is also fine for me while I am doing something fun such as eating out or exercising, where I always respond to customers in between and forward any tasks/problems to the Chinese partners or process them in ClickUp.

Who are we?

We at Service Points are an ambitious young Scale-Up that operates in the E-commerce and Software sector. Despite the enormous growth of recent years, we always continue to strive for new heights. We are on the verge of exponential growth due to the international positioning of our unique software and services. With this large-scale internationalization, we aim for 10X growth in the next 1-3 years, where we will continue to innovate.

Who are we looking for?

We are looking for driven people who are ready to grow together with the organization to unprecedented heights, where commitment and flexibility are of paramount importance. We attach great importance to the input of our people. That is why we think it is important that everyone within the organization thinks along and contributes at a strategic level. Within this dynamic and fast-growing environment, having ambition is highly valued and recognized. So there are many opportunities for those with the right mentality and drive.

For our operational team we are looking for committed and professional supply chain advisors who will ensure that new heights are reached!

Would you like to become a supply chain advisor at Service Points? Read below to see if it suits you!

What do you do as a supply chain advisor?

As a Supply Chain Advisor, you are the point of contact for your own group of business customers and you are continuously focused on improving their E-commerce activities by optimizing the supply chain.

You enjoy doing this

  • From our head office you can find out the wishes and needs of your customers. You translate this into the right solution for the customer's question or problem.
  • Carrying out analyzes of the (supply chain) performance of your customers in order to provide targeted advice so that you and the customer can get the best out of his/her business. You become an integral part of the customer's business.
  • Building and maintaining your business relationships.
  • You enjoy providing the very best service, even when something goes wrong.
  • Learn new things and make improvements based on your knowledge.
  • Think along and contribute to the company's strategy in the form of quarterly goals that you determine and achieve together with others within the team
  • Making other colleagues within the team better

You recognize yourself in this

  • Minimum HBO working and thinking level.
  • You can handle data well and provide analyzes and targeted advice
  • You communicate easily at different levels, from customer to colleague level. This is no problem for you.
  • You are enthusiastic and motivated to get the best out of yourself and the others within your team. This way you convince others of your ideas and they move along with you just as enthusiastically.
  • You are stress-resistant and know how to work in a structured manner and set the right priorities.
  • You are social and know how to build strong business relationships with your customers
  • You are willing to go the extra mile when necessary.
  • You are customer-oriented and can empathize with the customer's needs and ensure that these are met with our service.
  • A good command of the Dutch and English language, spoken and written.

This is what you are looking for in a job

  • Enough challenges and growth opportunities within your position
  • A high performance environment with a young and driven team
  • Room for your own growth and development with a choice of 150,000 different courses and training
  • A rapidly growing international scale-up business environment
  • Space for new initiatives and ideas. We are always open to that. Whether you work with us for a week, month or a year.
  • 25 vacation days. If you promise you'll come back.
  • Pension scheme